Can you compose balanced and polite answers to questions?
Are you able to attend multiple calls at one time?
Will you be able to identify the inquiry nature before answering?
It’s not possible to receive your business calls during your meeting hours, as it also sounds unethical. Even in regular office hours, receiving calls can consume a lot of your precious time, and you can’t perform some essential tasks.
Handling inbound calling is always the job of an experienced person. It becomes even more vital when a call is about transactions or sales. Our experienced team of call receivers will take care of that task, taking the stress off you so you may feel free to do your regular duties. Our team is professionally trained and knows how to deal with your valuable clients and customers on the phone, providing them with the best answers to their queries. We are available 24/7 to answer your essential business calls as we understand their significance.
Receiving random calls can be tricky at times as we don’t know who is on the other side. However, having dealt with such scenarios over the years, our team communicates professionally. The main focus is to get the information gracefully, and then answer the questions asked. We don’t leave the caller on hold or disconnect the call in the middle; we ensure to end the discussion pleasantly.
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We answer the clients with appropriate solutions that you will provide in your policy pages. We deliver your policies to them and do not include anything from our side.
We will provide a local number with your area code where you can forward calls to us. You may also choose a Toll-Free number if needed.
Yes, we can work on your timezone. Our setup currently operates 24/7, and we have no issues working during our night or day hours.
Yes, We have handpicked agents from large setups, and our team has a few years of industry experience. They can speak fluent English without grammatical errors.
Our agents can speak a neutral accent, and we can provide American, British, or another required emphasis on demand.
We provide the answers to questions based on information they do not have. In case of any software issues on their side, we guide them through troubleshooting the problem. In case of any physical damage to the product, we redirect them with a company representative or schedule a visit.